Resume of Mike Irby

2008

Synopsis:

Owner of Austin Computer Support. 10 years professional experience supporting servers, workstations, networks and the people who use them.

Typically lowers I.T. support cost while improving productivity, performance and reliability. (See Case Study for example.)

Hardware - Software - Networking


* Configuration * Optimization * Security * Documentation * Training

Experience: 5 years of large company support and 4 years of small business support.

FORMAL TRAINING: Boston University Corporate - 14 weeks full time in 1997
Microsoft's NT 4.0 Administrator - Full courseware plus IIS, MSDOS, Win95 and Web Tools.

Certifications - April 2000 - TCP/IP (networking) - Microsoft NT4.0 Server, Workstation and Enterprise.

Current Support Activities: Supporting multiple client environments with:

Server and Server based apps:
  • Windows 2000-2003 Servers
  • Active Directory
  • Group Policy
  • Exchange - POP3 - Webmail
  • MS SQL - other database
  • RAID 5 - other hardware
  • Ghost imaging
  • MSUS (MS Update Server)
    		• Workstation and Client apps:
  • 98 to XP Workstations
  • System and Data Recovery
  • Outlook - Webmail
  • Office 2000 - 2003 - XP
  • MS Access
  • QuickBooks - accounting
  • Dreamweaver - Photoshop
  • Printers - Scanners
    		• Network and domain apps:
  • Networking wired/wireless
  • SonicWall, Linksys, Cisco
  • VPN - Remote Desktop
  • Veritas Backup - others
  • Symantec, McAfee, AVG
  • SpyBot, HiJack This
  • E-mail encryption - HTTPS
  • Web sites

    • Specialties!

  • Proper configuration of networks, Microsoft servers - workstations and Security measures.
  • Data Preservation and protection - Virus and Spyware issues - Advanced system and data recovery.
  • Process Documentation and Training: Knowledge transfer to other I.T. Techs and End Users.

    BIG COMPANY WORK EXPERIENCE:

    AGENCY.COM (designs Fortune 500 company web sites) 1999 - 2001 Systems Administrator
    Boston, MA www.agency.com Boston office had 140-170 designers and programmers.

    Technical Lead in the following

  • Optimization of computer fleet: Creation of system standards and supporting documentation.
  • Designed and implemented Intranet based Orientation, End User Help Desk & IT knowledge base.
  • Development of network bootable floppies and bank of Ghost images for network based     configuration of new and rebuilt laptops\desktops.
  • Backup: Reconfiguration & operation of ARCserve system. Configured: new Legato tape library.
  • Macintosh configuration and support: Repaired damaged I.T. relationship with Creative group;

    Additional responsibilities

  • Site wide fleet management: Purchasing and order tracking of systems parts and software.
  • Management of inbound support request and desktop support team.
  • New Employee Phone, e-mail, voicemail, file server accts.
  • Provided remote server support and verification of server services through VPN using VNC.
  • Configured and deployed: 60+ new and 40+ rebuilt laptops/desktops including a few Mac's.

    Schneider Automation 1997 - 1999 Desktop Support Tech Level 3
    Schneider designs & manufactures Modular Digital Controllers. 1400 computers - Multiple Domains

    Technical Lead in site wide Domain\Workgroup, Protocol & Network Services reconfiguration project.

  • Responsibilities: Documentation, problem resolution proposals and implementation of solutions.
  • Issues addressed: Login failures, ineffective intranet browsing, very slow network, and inability to     utilize McAfee server based automated anti-virus updates.
  • Causes of Issues: Excess protocols & network services (Netware & NT 4.0). Excess authentication     servers and browse masters in a multiple domain enterprise with extreme system variations.
  • Results of project: Elimination of help desk calls for authentication issues; increased network speed;     efficient browsing & enabled automated McAfee anti-virus server updates for user systems.
        Technical Lead in
  • Training IT team for NT 4.0 Administrative tools, (DHCP, WINS) and troubleshooting.
  • Developing system standards and procedures for NT 4.0 system configuration/upgrades.

    Additional responsibilities

  • Participated in the conversion and updating of fleet: From NetWare to NT4.0 servers: From IPX/SPX     to TCP/IP Ethernet including NIC conversions;
  • Upgrade of existing fleet from Win95 to NT4.0 Workstations; from MSOffice 95 to 97; from Norton to     McAfee and Pegasus to Outlook.
  • Primary in rollout of: 120+ new laptops and desktops. Utilized ZAK and SysDiff for automated     configuration.
  • Enhanced relationships between the engineering and I.T. departments by providing primary support     for engineering team of 100+ design engineers.