Austin Computer Support

About Austin Computer Support

Our Mission
Our Goal
Our Business Model
Our Background
Our Client’s Comments
Our Privacy Policy
Our Ethical Commitment
Our Workplace Environment

Our Mission:

To build long term relationships through quality I.T. consultation and support.

Our Goal:

To increase productivity by improving I.T. systems performance and reliability while reducing support requirements and cost. See a Case Study which documents how we did this for one company. (Support requirements dropped 60%!)

Our Business Model:

We do not "sell" software, hardware or packaged 3rd party services at a profit. We help our clients determine the best solution for their needs, desire and budget. We then assist them in procuring that solution at the best price. Our revenue comes through providing the service and support our clients need, with our mission and goal always guiding us.

We have patrons. We treat them as clients, not as customers. This is a subtle but important difference. We represent their interest instead of our own. That is why we do not treat hardware, software and 3rd party services to be as a profit center. We ask, “How can someone, who stands to profit from the sale of software, hardware or 3rd party packaged services, be representing only the interest of the patron?” The answer, “They cannot!” If your I.T. service provider profits from selling you hardware, software or 3rd party contracts, perhaps you should give us a call for an objective 2nd opinion.

A Client is the party for which professional services are rendered, as by an attorney, accountant, physician or I.T. Consultant. Granted, there are those without ethics in every endeavor but the business model fits.

Our Background:

Mike Irby is a Microsoft Certified Professional (MCP) with 4 certifications. His 10+ years of I.T. experience includes the diagnosis and repair of thousands of hardware, software, network, and web site issues.

Mike was raised in Austin and loves central Texas. He spent over a dozen years living in the northeastern USA, which gives him a greater appreciation of the great benefits of living here. Married, with 3 children, his passions include his family, his faith and his vocation.

See his Resume and Client Testimonials for additional information.

Travis Irby is an integral part of Austin Computer Support. An advanced hardware and Open Source tech, he is well versed in the Microsoft, Linux and Apple operating systems.

Travis learned MS-DOS at a young age, then added HTML and Flash in 1997. He built his first commercial website with a shopping cart and e-commerce in 1999. Travis has always been interested in computer technology. His hardware experience comes from a steady stream of workstations to tear down and re-build from his dad’s business. He provides website support and other services and also builds gaming computers and advanced servers, some of which are now serving our needs at Austin Computer Shop and on display as “Demo Workstations” at the Shop.

Current Skill Set Key Words include, but are not limited to:
Microsoft, Linux, Apple, VM-Ware, Smooth Wall (firewall), networking, My-SQL, PHP, Coda, iPod, HDTVs, Home Theatre, PC Gaming.

Our Client's Comments:

Dear Mike and Travis,
January 29, 2008

I am so grateful you were able to fix my Dell Laptop, and in such a timely fashion. While at Austin Computer Shop, I felt so comfortable and your friendly service put me at ease, including the warmth of your Family Atmosphere. I must tell you that, getting ones’ Computer serviced can be as stressful as fixing your Vehicle. What I mean is, that it is important to trust your mechanic, and know they have integrity. Your Austin Computer Shop by far has proven this to me and I will be sending you everyone I know and even perfect strangers, because that is how highly I think of your business and the services you provide. I will always be a customer of yours, and get used to hearing my name, because I will be telling everyone to let you know that I sent Them. You two are angels in every sense of the word.

-MS E.K. Smith

Our Privacy Policy:

We will not use a lot of legal jargon here. We believe this should be plain and straight forward.

We will not share any information about you with anyone.

We will not give any information about you to anyone.

We will not sell any information about you to anyone.

We will protect all information about you from theft with every means possible.

We will not convey who visits our shop or who we visit during on-site support calls, except by court order.

This includes ANY and ALL information.

Our Ethical Commitment:

At Austin Computer Support, we believe trust is the basis for a good relationship. We work to build that trust through our focus on the needs of the client.

At Austin Computer Shop, we believe our service to our patrons should be a fiduciary relationship, similar to an attorney, doctor, or financial advisor. To us, that means our client’s interests come before our own. We believe it is our responsibility to make sure our client’s technology is providing the maximum benefit and security in accordance with their needs, budget and desires. We believe our clients need to be well informed and in all events, it is our responsibility to protect their interests.

Our Workplace Environment:

We strive to provide a drug free, harassment free environment. Our employees are trained in providing professional courteous service.